Overview
- 85+ locations
- Region: Midwest
- Taiga Customer Since: 2023
- Key Results: Faster decisions, stronger accountability, and measurable sales improvement
Challenge: Too Much Data, Not Enough Insight
FKG’s technology ecosystem included multiple data sources—POS systems, back-office tools, spreadsheets, and financial reporting software. But pulling that information together was slow, manual, and fragmented.
- Store managers lacked real-time visibility into their own performance data
- IT spent hours compiling and cleaning reports
- Leadership teams struggled to maintain consistent accountability across stores
“We had a number of systems… but it was very fragmented and manual. Our managers weren’t able to make data-driven decisions.”
– Bryan Benner, VP of IT, FKG Oil
The company needed a solution that could bring clarity, speed, and accessibility to data—especially for the store-level teams responsible for execution.
Solution: A Seamless Rollout of Taiga’s Front Office Platform
After evaluating several options, FKG selected Taiga Data’s Front Office Platform for its ability to:
- Unify data from all core systems
- Deliver real-time insights through customizable dashboards
- Provide an intuitive interface that requires minimal training
- Scale easily from corporate to store-level users
A Phased Rollout That Reached Every Store
FKG launched Taiga with a phased deployment, starting with district and regional leaders before extending to all 85+ store managers. Within weeks, every manager had access to live dashboards showing:
- Sales performance against daily and monthly targets
- Inventory trends and stock issues
- Compliance alerts and operational KPIs
- Employee performance and bonus eligibility metrics
“It was the lightest IT lift I’ve done in 28 years. We were up and running in days.”
— Bryan Benner, VP of IT, FKG Oil
Driving Adoption and Cultural Change
To ensure adoption, FKG and Taiga focused on integrating the platform into existing workflows—not adding extra work. Managers quickly discovered that real-time insights helped them solve problems faster and manage their stores more effectively.
“The more they used it, the more they started solving problems with it. Now they default to, ‘What does the data say?’”
— Ian Forsyth, Director of Operations, MotoMart
This shift marked a major cultural change: data-driven management became part of daily operations, not just a corporate initiative.
Results: Real-Time Visibility, Real Results
With Taiga in place, FKG transformed how decisions are made at every level of the organization.
Key Outcomes
- Faster, smarter decisions: Managers act on performance data instantly instead of waiting for reports
- Improved accountability: KPIs and goals are visible to every store, every day
- Optimized inventory and sales: Real-time tracking reduces stockouts and identifies revenue opportunities
- Reduced IT workload: Automated data collection and reporting free up IT for higher-value initiatives
Store Managers Now Use Taiga To:
- Track restricted-item compliance and spot issues in seconds
- Compare product mix and sales performance across stores
- Monitor employee metrics tied to incentive programs
- Identify growth opportunities based on historical trends
Looking Ahead
FKG and MotoMart continue to expand their use of Taiga, exploring capabilities like price optimization, sales forecasting, and deeper employee performance analytics. The partnership’s strength lies in its collaboration—FKG provides feedback, and Taiga rapidly integrates those ideas into the platform.
“One of the best parts is seeing our input show up in new features. It really feels like a partnership.”
— Ian Forsyth, Director of Operations, MotoMart
Conclusion
By rolling out Taiga across 85+ locations, FKG Oil has redefined how data is used at the store level. What was once a challenge of fragmented systems is now a unified, real-time view of performance that empowers every manager to make better decisions—faster.
Taiga has become an essential tool in FKG’s mission to drive efficiency, accountability, and growth—from the boardroom to the sales floor.