Overview
- 52 stores
- Region: Mid-Atlantic
- Taiga Customer Since: January 2024
- Focus Areas: Promotion effectiveness & labor efficiency
Challenge:
High’s leadership team needed a better way to evaluate what was actually driving performance.
- Data was outdated: Teams only had access to historical reporting
- Fragmented systems: Managers could only view partial data sets in multiple systems
- Promotions were instinct-driven: With no easy way to track take rates or basket impact, they were running dozens of promotions without clear ROI
“Everything we were getting… was already in the past. It wasn’t happening in real time.”
– Michele Truelove, Senior VP of Retail, High’s
Solution
High’s implemented Taiga’s aggregation platform to unify data and deliver real-time, actionable insights across all levels of the organization.
- Promotion dashboards track SKU groups, take rates, and loyalty engagement in one view
- Comparisons across stores and districts help spot outliers and drive performance
- Foot traffic heatmaps power more accurate scheduling and reduce labor waste
- Role-based dashboards rolled out to managers for quick access to store-level KPIs
- Store managers trained in phases, ensuring smooth adoption without overwhelming frontline teams
Result
- Cut promotion count in half, focusing on campaigns that drive ROI and basket size
- 95% manager login rate, with growing engagement and requests for additional data
- Improved labor planning using foot traffic heatmaps
- Increased rebate capture by tying promotions to real-time take rate data
- Shifted culture: Store teams now operate with more autonomy and accountability
“Taiga helped us stop guessing. We now have the data to know what’s working, what’s not, and what to do next.”
Michele Truelove, Senior VP of Retail, High’s
Pro Tip from High's
Support strong adoption by aligning data access with specific roles and offering brief refreshers during district and leadership meetings.
