Insights at the Store Level

FKG Oil unified its store operations by equipping managers with real-time insights, turning fragmented data into focused, daily action.

Overview

85+ locationsRegion: MidwestTaiga Customer Since: 2023Key Results: Faster decisions, stronger accountability, and measurable sales improvement

Solution

After evaluating several options, FKG selected Taiga Data’s Front Office Platform for its ability to:

  • Unify data from all core systems
  • Deliver real-time insights through customizable dashboards
  • Provide an intuitive interface that requires minimal training
  • Scale easily from corporate to store-level users

A Phased Rollout That Reached Every Store

FKG launched Taiga with a phased deployment, starting with district and regional leaders before extending to all 85+ store managers. Within weeks, every manager had access to live dashboards showing:

  • Sales performance against daily and monthly targets
  • Inventory trends and stock issues
  • Compliance alerts and operational KPIs
  • Employee performance and bonus eligibility metrics

“It was the lightest IT lift I’ve done in 28 years. We were up and running in days.”
 — Bryan Benner, VP of IT, FKG Oil

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Driving Adoption and Cultural Change

To ensure adoption, FKG and Taiga focused on integrating the platform into existing workflows—not adding extra work. Managers quickly discovered that real-time insights helped them solve problems faster and manage their stores more effectively.

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“The more they used it, the more they started solving problems with it. Now they default to, ‘What does the data say?’”
 — Ian Forsyth, Director of Operations, MotoMart

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This shift marked a major cultural change: data-driven management became part of daily operations, not just a corporate initiative.

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Challenge

FKG’s technology ecosystem included multiple data sources—POS systems, back-office tools, spreadsheets, and financial reporting software. But pulling that information together was slow, manual, and fragmented. Store managers lacked real-time visibility into their own performance data IT spent hours compiling and cleaning reports Leadership teams struggled to maintain consistent accountability across stores “We had a number of systems... but it was very fragmented and manual. Our managers weren’t able to make data-driven decisions.” — Bryan Benner, VP of IT, FKG Oil The company needed a solution that could bring clarity, speed, and accessibility to data—especially for the store-level teams responsible for execution.
Testimonials
“Before Taiga, I don’t know when I would have realized that a major market share shift had happened. Because I check regularly, I could see it immediately. That changed my conversations with both vendors involved.”
Dave Linder
COO, Mach 1 Stores
"Their expertise shed light on intricate challenges, dismantling obstacles and offering creative strategies. I was amazed at how swiftly their methods translated into concrete results, fostering steady growth and measurable success for our business."
Jessica Brown
COO, Future Forward Inc.
"Their insights brought solutions to complex challenges, eliminating roadblocks and igniting innovation. I was astonished by how efficiently their strategies translated into concrete outcomes, securing growth and meaningful success for our company."
Emily Chen
VP of Strategy, Innovate Corp