Understand Performance & Shift Culture

High's of Baltimore achieved a 95% adoption rate among store managers.

Project overview

Overview: 52 stores Region: Mid-Atlantic Taiga Customer Since: January 2024 Focus Areas: Promotion effectiveness & labor efficiency

Challenge

High’s leadership team needed a better way to evaluate what was actually driving performance. Data was outdated: Teams only had access to historical reporting Fragmented systems: Managers could only view partial data sets in multiple systems Promotions were instinct-driven: With no easy way to track take rates or basket impact, they were running dozens of promotions without clear ROI.

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‍“Everything we were getting… was already in the past. It wasn’t happening in real time.”

  • Michele Truelove, VP of Operations, High’s

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Solution

High’s implemented Taiga’s aggregation platform to unify data and deliver real-time, actionable insights across all levels of the organization. Promotion dashboards track SKU groups, take rates, and loyalty engagement in one viewComparisons across stores and districts help spot outliers and drive performanceFoot traffic heatmaps power more accurate scheduling and reduce labor wasteRole-based dashboards rolled out to managers for quick access to store-level KPIsStore managers trained in phases, ensuring smooth adoption without overwhelming frontline teams
Testimonials
“Before Taiga, I don’t know when I would have realized that a major market share shift had happened. Because I check regularly, I could see it immediately. That changed my conversations with both vendors involved.”
Dave Linder
COO, Mach 1 Stores
"Their expertise shed light on intricate challenges, dismantling obstacles and offering creative strategies. I was amazed at how swiftly their methods translated into concrete results, fostering steady growth and measurable success for our business."
Jessica Brown
COO, Future Forward Inc.
"Their insights brought solutions to complex challenges, eliminating roadblocks and igniting innovation. I was astonished by how efficiently their strategies translated into concrete outcomes, securing growth and meaningful success for our company."
Emily Chen
VP of Strategy, Innovate Corp